Case Study: An Evaluation of Southwest Airlines' Holiday Weather Response

Presented By: Angela Middleton, Organizational Change Management Analyst 

Free Virtual Event, Open to All 

Session Description: Review the situation, then review what went well for Southwest, what was missed, and how you, as the Communications Specialist, would develop a strategy.

Angela's Bio: Angela joined ACMP in 2019. During her membership, she volunteered on the Houston Focus Group and is currently a member of the ACMP Texas Board as the Houston Regional Director. Angela has a demonstrated history of integrating staff and stakeholder visions to develop key business strategies, project objectives and deliverables for enterprise-wide projects including software migrations, legacy applications, and upgrade platforms. Angela's organizational change focus is resistance and change risk, specifically with mergers and acquisitions.

After years of volunteering for Iron Girl in Columbia, Maryland, Angela completed her first triathlon at Pleasant Prairie, Wisconsin in 2019.