Austin Professional Development Mapping the Change Journey

Lanette Ferguson, Vice President of ACMP Texas will join us to present:

"Journey Maps and Personas for Stakeholder Change Journeys"

Applying the concepts of journey maps and personas to Change Management initiatives seems to be a concept that is hard to master, until now. Creating a template and methodology that works is key and after this hands on session you will walk away with a template that enables you to create personas and journey maps that apply to all of your initiatives and will wow your customers.